Recliner World | The UK's No.1 Specialists For | Reclining Chairs | Swivel Recliners | La-Z-Boy Recliners | Leather Recliners | Electric Recliners
Returns And Money Back

Don't like your purchase?

Here at Recliner World we want you to be delighted with your purchase. That being said, we know it can be difficult to purchase a recliner chair without sitting in it first. To help reassure you we offer the following guarantee.

"If you are dissatisfied with your purchase for any reason whatsoever you may, within 14 days after the date of delivery, return your goods."

Some Points To Remember

  • If you decide to return your goods, then you can either arrange to return the goods yourself, or we can collect them for you. If you choose to use our collection service then you will be charged £35 which will be deducted from your refund.
  • Please be aware we use a one man delivery and collection service, please ensure someone is on hand to assist the driver.
  • Items must be returned in their original packaging or equivalent. Items which are not adequately packeged at time of collection may be refused by the courier, and a charge of £25 may be levied to cover the cost of the failed collection.
  • Monies relating to the returned goods will be refunded within 28 days of receipt of goods. Where you the customer has paid for a premium delivery service, ie Before 12 noon or before 9:30am we will only refund the full amount for the chair, not including the delivery cost.
  • If no notification by phone, email or in writing has been received by Recliner World Ltd within 14 days of delivery, you shall be deemed to have accepted the goods.

Have Your Goods Arrived Damaged?

In the unlikely event that your goods arrive damaged please follow the steps below.

  • If your goods arrive and are noticebly damaged, please refuse the delivery and inform us of the problem.
  • If the goods look fine at the time of delivery but are internally damaged when opened, please follow the steps below.
  • Notify us by post, phone or email within 14 days that your goods are damaged, and details of the nature of the damage.
  • Let us know whether you would like the chair repairing, replacing or whether you would like a refund.
  • Please keep the original packaging as the goods will require repacking for the return trip.
  • Items which are not adequately packeged at time of collection may be refused by the courier, and a charge of £25 may be levied to cover the cost of the failed collection.
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